Your Privacy at Casa Darcy

When you book a stay at Casa Darcy, you trust us with more than a reservation. You share your name, your plans, and sometimes your identification. We take that seriously. This notice explains what we collect, why, and what you can ask of us at any time.

Who is responsible for your data

Casa Darcy, with its address at Corpus Christi, Cozumel, Quintana Roo, Mexico ("Casa Darcy," "we," "us"), is responsible for the personal data you share with us. We handle it under Mexico's Ley Federal de Protección de Datos Personales en Posesión de los Particulares.

What we collect

• Booking details: name, email, phone number, nationality, travel dates, number of guests, and special requests.

• Payment details: handled by our payment partner, Paypal. Casa Darcy does not store your full card number.

• Identification: at check-in we may ask for a valid ID or passport to confirm your booking and meet registration requirements under Mexican and local rules.

• Guests under 18: names and ages of minors travelling with you, only to manage occupancy and safety.

• Camera footage: CCTV records common and exterior areas. There are no cameras inside bedrooms, bathrooms, or other private spaces.

• Website information: pages visited, device type, and how you found us, gathered through cookies (see our Cookie Notice).

• Messages: emails, form entries, and messages you send us.

Sensitive data: we do not ask for health, religious, or other sensitive information. If you share something like an allergy or a mobility need so we can host you well, we use it only for that purpose and only with your explicit consent.

Why we collect it

Purposes needed to host you (no extra consent required):

• Confirm, manage, and honor your reservation

• Process payments and issue receipts

• Check you in safely and meet legal registration requirements

• Protect our guests, staff, and property

• Reply to your questions and send pre-arrival details

Optional purposes (only if you say yes, and you can say no without affecting your booking):

• Send news, offers, and stay recommendations

• Invite you to review your stay or share photos

• Improve our website through analytics
  

Who we share it with

We never sell your personal data. We share it only with partners who help us host you, and only what they need:

• Paypal - Securely process payments

• Hospitable - Manage availability and reservations

• hello@casadarcy.com - Send confirmations and, with your consent, updates

• Google Analytics - Understand how guests use our site

• Airbnb - Bookings made through those platforms

• Mexican authorities - Only when the law requires it

Some partners store data outside Mexico. We expect each one to protect it to the same standard we do.

How long we keep it

• Booking and payment records - 2 years, for tax and accounting requirements

• ID or passport copy - 3 months after check-out, then securely deleted

• CCTV footage - 7 days, unless needed for an incident

• Marketing email list - Until you unsubscribe

• Website analytics - 1 month

How we protect it

We keep your data in secured systems, limit access to the people who need it, and store ID copies in encrypted storage. If a security incident puts your data at real risk, we will tell you so you can protect yourself.

Your ARCO rights

You may, at any time:

• Access the personal data we hold about you

• Rectify anything that is wrong or out of date

• Cancel (delete) your data, where the law allows

• Oppose a particular use, such as marketing

You may also withdraw consent you gave earlier. To make a request, write to Marnee, hello@casadarcy.com with your name, how to reach you, a copy of an ID, and a clear description of what you want. We will reply within the legal deadline, which is 3 business days.

If you feel your rights were not respected, you may file a complaint with the Secretaría Anticorrupción y Buen Gobierno, Mexico's data protection authority.

Guests from outside Mexico

If you live in the European Union or the United Kingdom, additional privacy rights may apply to you. Write to us and we will honor them where they do.

Changes to this notice

If we change how we handle your data, we will update this page and the date at the top. For significant changes, we will let you know directly.